Do you have any idea how many businesses I go into where the environment is out of control? I mean you walk in and you can feel the confusion. You stand and watch and see the emotional interchanges that are going on.
Most don’t seem to understand the need to create an environment that is calm. I know, I know — you are thinking this guy doesn’t live in the real world. There is no such thing as calmness around here. All I do is move from one crisis to another.
That is not how things have to be! That is how leadership has designed the environment. You see, any business is simply an environment that is decision driven or crisis driven. The difference is the style of leadership.
Show me an environment that is crisis driven and I will show you a place where people are constantly involved in emotional collisions. Someone is blaming someone else for what is happening. No one is really looking for resolution; their only concern is protecting their territory.
As much as you may believe a day of your life is controlled by the events, it really isn’t. Each event is actually controlled by the choice you make. Each choice you make is created by whether you approach it mentally or emotionally. When you study the behavior of most people, they race in emotionally, examine what they feel is happening, react and then move on to their next crisis.
They fail to understand the damage that behavior does to all who are involved. The “hit and run” method simply leaves people emotionally laying all over the place. From the moment the emotional collision happens they aren’t worth much for the rest of their day.
One of the most important philosophies I have ever written contains only five words — I must respond, not react.
The mastering of these five words is critical if you want your personal and business life to have calmness and stability. These five words can control where and how information enters your life.
How important is the customer’s experience with your company? How important is it that the customer feels good about their experience? This is one of the most critical issues in business and at the same time one of the most mismanaged moments of business.
Too many treat the customer like a moment, rather than one of the most important experiences. With all that has and is being taught about customer care, why does this happen?
For some it is the result of being overwhelmed. Their day starts with good intentions, but ends up out of control. They start their day thinking about all they want to get done, BUT the minute they enter the business environment they are greeted with “We have a problem.” From that moment their day is out of control. They emotionally speed up and any event they come face-to-face with is filtered through their emotions.
As the customers arrive, they get filtered through all the emotional garbage that has already happened. The result is...
Every time I talk to leadership the question of motivation comes up. It seems to be a constant challenge to keep the environment motivated. Recently, I had a manager put it this way, “I get so tired trying to keep these people up. It seems like each time something good happens, something else goes wrong. I don’t understand it, they choose to remember the bad and forget the good. I just don’t understand it.”
Human behavior is an interesting thing to study. It seems that no matter how much good is happening in a person’s life, the majority tend to remember the bad that has happened. What one takes from yesterday, creates the emotional pictures they use to define today.
Have you ever had a negative person around your life? When I ask that question, do names come to your mind; do faces appear in your brain? Negative people have a way of playing with our emotional presence. What many fail to understand is that “negative”...
One of the most valuable lessons I learned while I was working as a counselor was most people want honesty as long as it is not honest. As much as people say they want you to be truthful with them, most cannot handle the truth.
This is even true in the business environment. When I go inside a company to work, I search for three things:
If you look at these, they go together — don’t they? You will never have clear communication without people trusting each other. If there is no trust, there sure won’t be honesty. Without the honesty, things can’t improve. When you can’t honestly deal with issues, they don’t go away. They just hang around and fester until they become an emotional issue so large they explode as a wild fire.
So, here is a question for you: Do you want your people to always be honest with you?...
According to research, organizational change happens more often than expected. In fact, recent data states that 2 out of 3 organizations must change a minimum of four times every five years. But while organizational changes are common, they are not always easy.
Poorly implemented adjustments when introduced to a shaky team did will not keep them relevant or future-proof. On the flip side, when done well, organizational changes can usher in a more sustainable, more proactive, and more well-rounded organization. The best way to achieve this is to enact an Agile leadership.
What’s Agile leadership?
This leadership style doesn’t just refer to leaders who are able to pivot and adapt quickly. In ZDNet’s article on management style, Agile leadership is described as a concept designed on Agile software development. This approach allows teams to respond in a timely and effective manner, with as few siloes and as little executive intervention as needed. As such, Agile...
Do you ever have days when you feel you just don’t get anything done? Oh, you start the day with good intentions; you have an agenda of things you want to achieve, BUT the minute you walk through the company the day you planned turns upside down.
Some have a problem and they feel compelled to share it with you. It sounds like:
Hey, boss I need to talk to you…
I got to tell you what happened…
Hey, I got this problem…
The interruptions start and your agenda is out the window. Does it ever frustrate you that you don’t get to do the things you feel you should be doing? Is it ever exhausting to end your day and still have a million things to get done?
So what do many people do? They get up and go in early so they can get...
Since 1978, my life has been airports, airplanes, taxis, hotels, do my presentation and then, back in the taxi, back to the airport, another plane and another city. So many people say to me, “I would love to have your life,” and I think, “Yeah, you would like to have it until you had to do it.”
Don’t get me wrong, I LOVE what I do. There is nothing I would rather be doing than sharing my research and insights with audiences all over the world. I love reaching out to people from all walks of life and helping them understand, “There is more to your life than what you have experienced up until now. There is an adventure waiting for you!” What I do is a calling. It is a crusade that brings me happiness, fulfillment and abundance. It is not something just anyone can do. You have to feel from the inside-out that this is the life you were put on this earth to live – and I believe that!
People ask me constantly, “Why do you do...
Mindset! It is the strength to all that you are. Your mind is more than a glob of grey matter that sits atop your head!! It is the control center to everything your life is.
The challenge is what are you doing to strengthen your mind? I watch so many get to a place in their life’s journey, and then, drop out of the school of learning. For many they get trapped in the routine they establish for their life and ”settle into” a life of repetitive behavior. That is good for a while, but at some point, a few, are willing to challenge the trap and find a way to break out. That is not easy!
Trample on your creative spirit
When you aren’t challenging your mind on a consistent basis, it tends to hamper your mind’s desire for adventure.
Resist changes that upset your routine
Trapped in routine makes you fight the changes that will take you out of your routine, even though you talk about wanting more for your life.
Allow you to live in a...
I was reading an article from the Society For Human Resource Management and came across this statement. With a daily diet of news about layoffs, foreclosures, bankruptcies, bailouts, and cutbacks large and small – from no raises to no bonuses to fewer flavored coffees in the break room – it is no wonder morale is in a free fall with the economy.
I thought to myself, “This is what I have been talking about!” One of the top issues, if not THE top issue, within the workplace, the home and inside people’s lives is the weakening of morale. The inner spirit is so important, and at the same time, so fragile. We hear about the resilience of the human spirit, and yes, the human spirit is resilient, BUT under enough stress it will be depleted. When that happens, the desire to fight on, the belief things will get better, the joy of going to work, the desire to move forward, are all under attack. If you listen to people talk, it seems many feel their life...
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The Flint Team