CONNECTING CUSTOMER SERVICE & TECHNOLOGY
Customer Service is such an important part of building an Exceptional business. When you examine the world of Customer Service, there are four (4) components for creating that Exceptional Customer experience:
- The Product
- The Customer Service
- The People who deliver the product
The newest part to the Customer Service experience is the introduction of Technology. When the desired result is a customer experience that results in customer satisfaction, these four (4) components must work together. It is no longer a “one size fits all.” It takes all these components working in unison. Each component must work to support the others.
Clear your calendar and book this seminar for your organization.
Richard will deliver an engaging training in this short period.
You will receive a free workbook to maximize your results.
IN THIS SEMINAR, YOU WILL DISCOVER:
The ultimate design of any company with their customers must be to provide an experience where the value of product is demonstrated by their people and the technology they use to satisfy the customer’s product need that has brought them to their company.
The place of each component in the total customer experience.
What happens when they are not working together.
The result of these working together.
The 4 steps to connecting customer service to technology.
A clear understanding on how to balance the “concept” of customer service to the “tool” technology brings to the total customer experience.
And so much more…
Richard Flint has been speaking and changing lives for over 30 years. His staying power comes from a strong following of corporate clients and associations that invite him back year after year.
As one of America’s top personal development speakers and coaches, he travels and speaks over 175 times per year and personally coaches businesses and individuals while on the road.
Considered a well-guarded secret by many, Richard Flint inspires, teaches, and helps people and companies to transform into their Power To Be, so they can do or have anything they want. Interestingly, he does it without you having to set goals.
Richard is on a mission, which he calls a crusade, to help people have their Best Life possible.
…and many more.