You are going to walk the pathways and learn about the Sponges, Spectators, and Camels. These are the three groups that go to work each day and create the reputation you will have with your customers. The people are real; the characteristics are accurate and YOU will know who is who.
Just some of the insights you are going to gather:
- Who are the Sponges?
- Why are you keeping less than 1% of them?
- Who are these Spectators?
- Why are they the enemy of the company?
- Who are your Camels?
- Why are companies losing their strength and keeping their weakness?
This is no ordinary program; it is the most important walk you will ever make through your company.
1 CD (Recorded Live)