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Guiding Thought: The real service mission of a company should not be to get the customer in the door, but to make sure their experience will bring them back.
With all that has been taught about customer service, many in the business of customer care haven’t gotten it. It is not that people in service positions don’t understand customer care, the truth is — many simply don’t care about taking care of the customer.
This program has been researched and designed to help organizations and companies understand the process that will insure the customer will come back.
Just some of the insights covered include:
- The promises that go with customer care;
- An understanding of the concept of customer care and what you should know that tells the customer they matter;
- The 6 traits the customer looks for in customer service people;
- An in-depth look at what will make the customer want to come back;
- The 13 rules for delivering quality customer care.
Remember: When the internal customer cares about the external customer, their experience will guarantee they will come back.
Program Length: 90 minutes to 3 hours
Targeted Audience:
Sales Training
Customer Relationship Development
Downloadable Materials:
All downloads are in PDF format and may be viewed using Adobe Acrobat Reader.
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Be sure to visit Richard's Meeting Planners section for complete information on
planning your event!
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Own it on CD!
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TO REQUEST BOOKING INFORMATION:
For questions about this seminar or for information about booking Richard,
please call 1-800-368-8255, M-F, 9AM - 4PM ET
email programs@richardflint.com
or click here: Booking Information Form
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