Product ID: 5053

This program is grounded in Richard's foundation statement:

The greatest statement of respect that can be paid to a person or a company is they have a presence that is present when they are not present.

Most companies and/or salespeople have become satisfied with just doing the job of taking care of the customer’s need. What they fail to realize is a need can be met and at the same time business lost. When the customer doesn't feel the value, they question whether this is something they really need, even though they have stated their need. When the value is understood through product and person, the skepticism and uncertainty is no longer present.

In this thought provoking program, you will:

• gain an understanding of what causes people to question the value of the event
• learn 14 actions to protect the environment from creating customer disappointment
• discover the six rewards from creating value with your customers

This program concludes with eight thoughts that will clear the points of confusion and expand the clarity of your presence.

Remember: When you have become an organization that has a presence when you aren’t present, you have become a center of value to your customers.