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Guiding Thought: If you are going to grow your business you are going to do it through taking care of the customers you have by designing and implementing a quality presence, which will make them part of your sales force. The result will be the growth of repeat and referral business.
How important is repeat and referral business to the growth and profitability of any organization? How much business is lost because these two are mismanaged? The insights presented will challenge behavior and provide the process for strengthening all aspects of repeat and referral business.
Just some of the insights covered include:
- What Do Customers Resent Paying For?
- Why Is Reputation So Important?
- 13 Insights That Will Strengthen and Increase Your Repeat and Referral Business.
Upon completion of this program, the participant will be able to understand what customers resent paying for; the meaning and importance of reputation; and they will leave with a clear understanding of the process to achieving repeat and referral business.
Remember: When your customers go away, so do you! When your customers grow their business with you, you grow. The key is understanding and strengthening your repeat and referral business.
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