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| July, 2008 | ||||
A Publication of Richard Flint Seminars
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In this issue: |
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Recently, I have had several people talk to me about their feeling of feeling overwhelmed. They just feel so pressured by their life they don’t know what to do or where to start. The result is an anxiety that increases their personal stress, their blood pressure and the feeling they just want to run away. Feeling overwhelmed is an interesting challenge for most people to deal with. In fact, most people don’t deal with it. They find themselves sitting down and just staring at all they need to do, but don’t have the energy to do anything. The feeling of being overwhelmed is the result of an accumulation of emotions that create such a feeling of pressure where you feel you can’t think, can’t maintain your focus, find yourself walking in circles not able to remember what you started to do and wanting to either go to bed or run away to get away from everything.
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The truth is, all of us are going to go through times when we are out of control. We are all going to have moments where we feel life is moving and we are standing still. The key is to not panic, but stop, take a deep breath and bring your life back to where you feel you are present in it. That is easy for me to write, but more challenging for people to achieve. Let me share with you some principles you can use when you feel overwhelmed so you can respond, not react. First, refuse to give into the collision of your emotions and speed up. The tendency of most is to want to speed up and get through this situation. Truth is – that doesn’t work! Reality is — when you are speeding up, you are just feeding the feeling of being overwhelmed. Here you are; already feeling out of control and now you are going to move even faster. Does that make sense to you? The faster you move the more power you give these emotions. The more power you give them the greater your confusion. The greater your confusion the more you are going to feel overwhelmed. See how this creates an uncontrollable circle? Next, express your feelings. Too many times when one feels overwhelmed, they withdraw. They don’t want to talk to anyone; they don’t want to be around anyone; they just want to be left alone so they don’t have to explain what is happening to them. Truth is – this is the worst thing you can do. Now, I am not saying talk to everyone about what you are feeling. That is a huge mistake. There are people who will use your time of emotional collision to manipulate you. You need to share what is happening to you, BUT with the right people. You share your emotional overload with those you trust; those you know really care about you, those who are part of your fan club. These people will not judge you; they will not run out and share what you have said with others. They will stand beside you and support you with wisdom, encouragement and hugs. Learn this and learn it well – emotions that you bury aren’t buried; they are simply connected to other emotions, which when they attack, they attack with a strength you can’t fight. Don’t run from what you are feeling; share with the right people and allow them to stand with you with support. Third, simplify your life. If you can’t manage what is going on in and around your life, the last thing you need to do is add more clutter. To get beyond being overwhelmed you need to step back, look at all that is sitting on your plate and see how much of it is really important. Too many people are “stuff” collectors, rather than waste removers. When you can’t manage, you can’t make decisions about what is or isn’t right for your life. If you keep putting more and more on your plate, it will spill. When it does, it will take you down with it. Stop! Look at your life and the stacks of clutter that are wearing you down. Prioritize them; those that aren’t really important, let go of. If they are there because someone gave them to you, give them back. The simpler your life, the easier it is for you to move from a world of continuation to a world of completion. The difference is your mental, emotional and physical health. Next, plan today, not tomorrow. Many who feel overwhelmed can’t see an end in sight. When they look at today, they just see a continuation of yesterday. If they think about tomorrow, they don’t have any idea of what to do. The key is to let go of yesterday, don’t worry about tomorrow and pick three things you can do today. You will be amazed how that will slow your emotions down, open your imagination and create within you the feeling that things can happen. If you are looking backward at what hasn’t happened, you are feeding your feeling of being lost. If you are staring at tomorrow and hoping it will get better, you can’t see what is going on around your life right now. The only time and space you have is today. Make today the room you are going to spend “now” time in. Make today your room of action. If today becomes your living room and it is designed to achieve, not procrastinate, you will find it easier to focus on what is, rather than what isn’t or what might be. Next, orchestrate action. You have to achieve and complete in order to free yourself from not being able to move forward. Action is the doorway that leads you out of your circles. Action is the step that changes the direction you have been moving. If you sit down, you are trapped. If you retreat to yesterday, you are a hostage. If you use tomorrow as the time you are going to take care of all this, you are lying to yourself and tomorrow just becomes another untruth you will have to face. Orchestrate action! Make that list of three things you are going to complete today and act! Negotiate with yourself! This may sound funny, but it is important. You are in a war with your “Old You” and that person wants you to continue to feel overwhelmed. The “Old You” knows as long as you are feeling overwhelmed, you are trapped and will repeat your old behaviors. You must not under estimate the power of the “Old You.” That person who lives inside you and has had control of your presence is cunning, a liar and armed with a war chest of emotions to throw at you. You have to talk out loud to the “Old You.” You have to allow the “New You” to speak with strength and a presence that is not willing to cave into the “Old You.” The “New You” must have a self-trust that is so strong it can withstand the emotional darts that will be hurled. The “New You” must be strong enough to tell the “Old You” out loud to “shut up and go away.” This battle will be emotionally exhausting, but mentally rewarding when you finally put the “Old You” behind closed doors. That can happen! Finally, to overcome the feeling of being overwhelmed, dig deep into your soul. Truth is – you want to excel. Reality is – there is strength inside you to slow your life down, gain a pace you can manage and have the resilience to stand tall in a world that wants to knock you down and keep you there. You have to want to have control of your life; you have to work with consistent persistency have the inner strength to separate the emotional attacks. It won’t be easy; it won’t happen without a battle between the “Old You” and the “New You.” If you dig deep and stand firm on a foundation of desire that is stronger than your fear, you can win and capture control of your life. When you do, you will learn the opposite of feeling overwhelmed is freedom! Freedom is the release from your emotional entanglements. Freedom is the calmness and clarity that slows you down, opens your imagination and allows you to respond with an open imagination. What a great picture of life freedom paints.
Email me your thoughts to Richard@richardflint.com
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Are You Retaining, or Losing, Your Quality People? The #1 group leaving organizations today are the quality people the organization can’t afford to lose. They are tired of being abused by management that won’t address the real issues facing the company; they are exhausted from the continuing promises that are made, but never delivered; they are tired of being asked to clean up the mess others make. In short, they are fed up with a person who has been given the title of “leader,” but doesn’t have the backbone to do what a real leader should do. The reality is these people aren’t being replaced. As they leave, they are creating a void that is destroying companies from the inside out. When the internal customer doesn’t care about the external customer, the external customer will be punished. Here are some uncomfortable truths that leadership must face: • Most don’t go to work to work; they go for a paycheck. • Most don’t have a work ethic; they have an “I deserve it” attitude. • As much as companies preach customer service, it isn’t happening. • If you lose your quality people, don’t expect average people to deliver quality. In research I did with 100 quality people (two hump camels) that left companies, I asked them, “What did leadership do that made it impossible for you to stay?” Learn from their responses. • Listened to the wrong people and made incorrect decisions. • Expected them to clean up the mess non-caring people made. • Adjustments weren’t made in a timely fashion; created customer confusion. • Didn’t follow through on promises. • Emotionally driven; they reacted and then tried to respond. • Refused to take responsibility for what they had done. Now let me ask you a question. Would you want to work for a leader like that? If you are losing your people strength and keeping your people weakness, what are you going to be offering your external customers?
Email me your thoughts to Richard@richardflint.com |
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The Real Reason Companies Are Losing Their Customers The more I research salespeople, the more I am realizing the lack of certain attributes that have to form the foundation of selling. Business is lost everyday by companies because they are putting order takers on the street, not salespeople. This means relationships are being lost, which makes price a larger issue than it has to be. When price is the issue, someone has not done his or her job of presenting value. As long as the price is competitive, it will not be an issue if the relationship is solid and the customer feels valued. Here are the attributes I see missing in most people who call themselves a salesperson. First, they really don’t prepare for the sales call. They don’t do their research about customer history. The result is a lack of customer knowledge. They don’t seek to understand where the company is in their growth journey. The result is a presentation that guesses at the customer needs. They are not really students of their product. Oh, they have knowledge, but their knowledge is limited in the fact they don’t totally understand what the product can do. The result is the salesperson making promises about the product that can’t be delivered. That means an upset customer who believes he has been lied to. Do you think that could affect company reputation? They would rather email the customer than go face to face with them. Technology is not something to replace the salesperson; it is a tool to help the salesperson become better prepared with information. When technology becomes a way of avoiding the customer, it becomes a negative sales tool. As much as we may not want to admit it, most customers still want to do business with a human, not a machine. They are not strong with follow-up. When it comes to details, they tend to be weak. Very few return phone calls in a timely fashion. Many would rather wait for the customer to call them, than call the customer. The result is business that was theirs going to other salespeople who are more proficient at taking care of the customer’s need. Is it possible the lack of a strong sales presence with customers is the reason many companies are struggling today? The customer will use price as the reason they switched, but in private conversations they will tell you it was the lack of customer attention.
Email me your thoughts to Richard@richardflint.com |
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Richard Flint & WorldTalk Radio Join Forces! www.RichardFlint.com/WorldTalkRadio This is a free service! So just click and listen! Next internet radio broadcast is scheduled for: Thursday, July 17th Studio A 12:00PM ET 11:00AM CT 10:00AM MT 9:00AM PT All times on WorldTalk Radio are listed Pacific Time.
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I have a question for you: Do you ever need an energy boost in the morning to get you started? Most of us don’t mentally prepare for our day, so we end up getting emotionally sucked into our day. This makes a day emotionally challenging. What if I could help you start your day with an energy boost designed to help you mentally and emotionally prepare for your day? Would that be of value to you? My Morning Minute is designed to do exactly that! It is you and I, each morning face-to-face for one Minute! In that one Minute I am going to challenge you with a thought, which will awaken your mind and emotionally calm you down. Together we are going to join forces to help you have a life that just keeps getting, calmer, clearer and better. WOW! Wouldn’t that create a more productive you?!!! Here is what a few of my Morning Minute partners are saying about what The Morning Minute offers them: “I have grown more from the daily minutes than any other program I have used. — Pat” “Thank you for getting me going in the morning. I sometimes read it after midnight and it makes me start the thought process ahead of time. — Michael” “Thanks you so much Richard. I can not begin to relay to you what my morning minute with Richard means to me! Yesterday morning before running out ... I thought, ‘I must first have my morning minute with Richard.’ I just love this new morning minute - thank you, thank you, thank you!! — Gayle”
Click here and experience The Morning Minute for 14 days as my guest. I want to start each day by telling you, “Good Morning!”
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