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| January, 2008 | ||||
A Publication of Richard Flint Seminars
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In this issue: |
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These Are Going Fast!
Jan.-Dec. 2008 Daily MindJogger Page-A-Day Desk Calendar A Thought To Guide Each Day Of Your Life |
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Red Light, Yellow Light, Green Light I have always compared the business market to a traffic light. There is a market where the green light is on and the attitude of the marketplace is optimistic, the yellow light where the mood is cautious optimism, and the Red Light where the market mood is cautious and almost to a dead stop. I have watched as the business market slips in and out of these three.
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If I apply this light theory to today’s market, I would say we are in a “red light” market. BUT, for many the light is not flashing; it is on permanent red. The mood for others is not to “stop, pay attention and then proceed;” it has become just STOP! There is a big emotional difference between a flashing Red Light and one that is solid red. The difference is creating the mood of the business market today. When the Red Light is perceived as solid red, here is what I see happening. First, staring has replaced focusing. When one is staring at the market, all they are seeing is what they feel is wrong. That shuts down their imagination and causes them to increase their emotions and lessen their creativity. The reality is if they were focused, they would see there is business out there, but their emotional attitude isn’t designed to see it. When the Red Light is perceived as solid, thinking diminishes and emotional reaction increases. Reality is — there is always business, BUT one has to be creative to see it. Business never stops; people do. Creative people will always sense, see and find the business. Those people who are sitting at solid red lights are waiting for something to happen and aren’t going to move until it does. The longer they sit there the more their emotions increase. As there emotions increase, their beliefs that there is business to be done turns to doubts that feed their frustration and anger. With that as their action foundation, they will remain stuck. When the Red Light is perceived as solid red, obstacles overshadow opportunities. How many times have we heard from the media that it is a tough business market? How many business articles have been written describing the woes of the market? The role of the media is not to create a sense of calmness; it is to create emotional reaction. Isn’t there something wrong with a society when they search for the “bad news” rather than the “good news?” The good news is there is business in any market; one just has to search for and work a little harder to find it. Maybe the “work for” is the real challenge. For several years the market was a Green Light market. There was business at every intersection. One really didn’t have to work for it; it was just there. That market creates lazy people! They forget how to work; they just show up and expect the business to be there. When the Yellow Light starts flashing, they really don’t pay attention to it. They just continue to speed forward without paying attention to what is happening. THEN, they show up at a flashing Red Light and they aren’t prepared. With the lack of preparation they don’t see the Red Light flashing; they see it as a solid red light. That means they stop and feel paralyzed. They can’t see the opportunities that are right in front of them; all they see are huge obstacles that are only there because they got so busy doing business, they forgot how to prepare for business. When the Red Light is perceived as solid red, perception turns negative. It has been many years since I have talked to so many negative people. They describe the market as “tough” or one where “business has just stopped” or “the government needs to step in and fix the economy.” The truth is the market is not “tough;” it is just presenting a different set of challenges. There is always business; it just takes a different imagination. The reality is “business has not stopped.” There is always business, but there is not always people seeking how to do the business. When one loses their ability to think on their feet, they will be paralyzed in a transitional market. All the business market is doing right now is going through a correction. That doesn’t mean business has stopped; it just means people need to slow down at the Yellow Light and adjust. The fact is “the government doesn’t need to step in and fix the economy.” That is the last thing we need. We don’t need BIG Brother rescuing business. It means we need for business leaders to start leading and stop complaining. It means there is a need for leadership! It means we need leaders who will pull their head out of the sand, stop thinking only about the bottom line and start doing what they are being prepared to do – lead! Every time the government steps in and rescues an ailing business, it weakens the business market. The government needs to look at a business and say, “Put your thinking cap on and work it out.” As long as there is a rescue plan, a business environment doesn’t have to think; all they have to do is scream wolf and here comes BIG brother. Hey, if you make the mess, you should have to clean it up. There is always an answer, but it will only be seen when dependency is replaced with accountability. I believe we are in a flashing yellow market. We have been a great nation that can rise to the occasion through imagination and hard work. Yes, we need to be cautiously optimistic, but not stopped. We need to pause, examine what is really happening and then proceed with “a belief that says there is business to be done,” a thought out process that says, “This is what we need to do” and a behavior that demonstrates that states, “We are still the strongest nation on this earth.” Too many have lost their belief in themselves, which has weakened their imagination, which has weakened their resolve and left them stuck at the Red Light. When a person loses their optimism, they lose their trust in finding an answer. There is always an answer that allows one to move forward; the challenge is they must not sit down and wait for it to come to them. They must stand tall in their belief and trust that in their imagination there is a solution. What does it mean to have cautious optimism? It means the foundation of thought that says, “Can Do!” not “Can’t Do!” The difference is one’s imagination being stronger than their emotions. It means “adjusting,” not being locked into “sameness.” Change is always going on. One either moves with the change and improves or sits down and gets lost in the past. The difference is one’s desire being stronger than their fear. It means “understanding what must be done,” rather than “complaining about what isn’t happening.” Without a positive response there is always a negative reaction. The difference is one’s mind being stronger than their feelings. It means, “trusting in self,” rather than “waiting to be rescued.” Without trust there is only a world of disbelief. The difference is one holding self-accountable for the answer, rather than blaming someone else for their situation. It means “interaction,” rather than “no action.” The answer is always present; it just depends on who one is looking to for the answer. The difference is collective genius, rather than negative reactions. It means “opportunity driven,” rather than “obstacle seeking.” A person sees what they want to see. They find what they want to find. The difference is a positive search, rather than a negative escape. Cautious Optimism means, “uttering a success strategy,” rather than “pronouncing defeat.” There is always a solution; it may not always be right in front of you, but it is there. The difference is whether the message is coming from one’s belief center or bag of doubts. Cautious Optimism means “staying the course with creativity,” rather than “running away while screaming the sky is falling.” Don’t ever forget that Chicken Little acted before her research was complete. The difference is whether one sees blue skies or dark clouds. There are always rays of sunshine; you may not always see them, but they are always there. So, how are you going to start 2008? Red Light, Yellow Light or Green Light? For me, I am going to start with the Yellow Light and move toward the Green Light. I am not going to let the Red Light cause me to miss the opportunities that are all around me. I am going to trust in my ability to succeed and find the solution through turning my creative spirit free to soar. What about you? |
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I don’t believe people are, just because they are. I believe they are because they are given permission to be that way. Constantly, I hear owners, managers and leaders talk about the challenge they have with some of their people. I listen with great interest, waiting for them to talk about confronting the person’s behavior and putting a program of accountability in place. Less than 1% of the time I hear that part of the conversation. Most just shake their head or throw their hands up in anger and allow the person to continue the behavior they have been given permission to bring to the environment. Why would people who don’t share a common agenda with the company even consider facing that behavior when management gives them permission to continue it? As long as behavior is validated, it is going to remain the same. The real issue here is not the behavior of the person; it is the refusal of empowerment to lead to confront the behavior. People aren’t because they are; they are because they are given permission to be that way. As long as that statement is true, the behavior will continue. The need is to confront the behavior with a presence that says, in no uncertain terms, the behavior is unacceptable and will not be accepted. Don’t blame people for what they are given permission to do; until leadership/management steps up and presents his/her self as the leader, they are the real issue. |
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Who is the most important participant in the sales process? Is it the salesperson, the product or the customer? The answer to that question creates the sales process that will be used. If the salesperson is the STAR, their presence will be ego driven and they will come across as the driving force in the process. I don’t think they are the STAR; I believe they are simply supporting cast whose presence is all about asking questions, listening and providing direction. Is the product the STAR? If the product is the STAR of the process, then the conversation will be limited to what the product can do. That can lead to confusion for the salesperson and the customer. To me the product creates the reason the customer is there. There is a need and the customer is looking to see if the product can resolve their need issue. It is not the need; it is another part of the supporting cast. If the salesperson and the product are not the STAR, then that just leaves the customer. Center stage belongs to the Customer; they are the STAR; without them there is no selling arena. The customer is center stage. The salesperson is there as supporting cast to provide clarity and direction. The product is there to resolve the customer’s need. If this simple fact is missed, the sale will not happen. Anything that overshadows the customer sends a message that the customer doesn’t matter. As I was doing my research for my new seminar, When You Care, They Know, I found illustration after illustration of a sales process that devalues the customer through the lack of understanding by the salesperson concerning who the real STAR is. Hey, there is nothing wrong with receiving the Emmy for best supporting actor; it takes a great supporting cast to allow the leading Actor to shine. In the sales process each member of the supporting cast must know and accept their role. |
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If you know me, you know how much I enjoy finding the connecting challenge among people from all walks of life and then, creating a Seminar that offers clarity. I am convinced more than ever that every day a person either feeds their confusion or strengthens their clarity. This transitional market we are living in is really proving this thought true. Truth: It takes less thinking in a busy market, than it does in a transitional market. So many became so busy doing business, they forgot how to prepare for business. The result is a business environment being challenged by a market that had to come. Things couldn’t continue the way they were; in reality the marketplace was out of control. Rather than preparing for the transitional market, too many just ran wild and out of control. The result was not being prepared for what has happened, which has resulted in people reacting, rather than be prepared to respond. Because of this, I researched and prepared How To Stand Tall When Others Are Falling Down. This is a Seminar filled with mental insights that allows participants to be prepared for business in any market. Truth is — there is business in any market; there just aren’t people prepared to do business in a transitional market. That one thought sums up a lot of what is happening. Reaction causes people to react emotionally to what they perceive is happening. Since it is emotionally driven, they can’t see the business that is there. They are too busy attending their doom and gloom party. If they were mentally prepared, they would take a deep breath, strengthen their focus and turn their imagination lose to see the business that is there. There is always business; there just isn’t always people looking for the business. How To Stand Tall When Others Are Falling Down is a Seminar filled with clarity, with insights that will focus on opportunities, not doubts. It will prepare participants with the mindset to see the business that is always there. It is the movement away from emotional reaction to mental preparation. |
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Do you have any idea how many times I have heard, “Richard, you are crazy.” Know what? I believe they are right. I believe there is a difference between “being crazy” and “being insane.” I am crazy, but not insane! Here is what I see as the difference. Crazy is a definition, while insanity is a condition. Crazy is being comfortable in your own skin, without needing permission to be you, while insanity is not knowing who you are and becoming dependent upon others or medication to help you discover the “who” in life. I am happy being crazy! I am thrilled to be comfortable in my own skin and liking who I am and enjoying living my life. Next time someone tells you, “You are crazy!” Pause, look at them and say, “Thank you for noticing.” Watch the look on their face; it will make you laugh. Oh, that’s another part of being crazy; you laugh a lot.
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