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| April 20 , 2007 | ||
A Publication of Richard Flint Seminars |
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In this issue: |
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Tim is smart, talented and generally very focused. I met him at a conference where I was speaking. I had some time and he shared his dream with me. I found him to be a very sound thinking person who seemed to have his act together. That is why his email to me caught me off guard. “Richard, I don’t know who else to turn to. I am in this funk and I can’t seem to get myself out of it. About two months ago I felt this inner snap inside me and since then, I have been out of sorts with myself. I feel like I am stuck and I can’t get myself out of it. Please help me!” |
Sarah is much like Tim; she is driven, smart, controlled and disciplined to the crusade she is on in her life. Since the time that I met her at a conference, I have had several emails from her just asking me directional questions. Then one day an email arrived that I had to read twice to make sure I was hearing what she was saying. “Richard, I need your help. I feel like I am stuck in neutral and can’t get out. I haven’t been here in years. I don’t know what has happened. I don’t feel bad physically, but mentally I just can’t kick in to gear. What is happening to me?” These conversations are not unique; I hear this same story over and over again from all levels of people from all walks of life. The reality is these are not people who aren’t doing anything or don’t have a plan they are striving to achieve; these are people who desire to grow; who are committed to doing what it takes; who are grounded and seeking to strengthen their foundation. YET, at some point they get stuck! Have you ever been here? Have you ever been to a point in your life where you just felt out of sync? I mean, it wasn’t that you were lazy; it wasn’t you just didn’t want to do anything. You had the desire; you wanted to move forward, BUT something inside you snapped and you just couldn’t get out of neutral? What’s is happening? The reality is your life did shift gears without your permission. Inside of you a switch flipped without warning and you found yourself racing in neutral. You were stuck! What does that mean? To me, being stuck is one standing at an intersection in their life without any clear direction as to which way to turn. When you are a defined person who is used to being able to figure things out, create a plan and move forward, this becomes a challenging time. It takes a life and creates a sense of uncertainty, which results in a moment of fear they are not used to. Let me see if I can help here. Here are two questions for us to ponder. First, what creates this point of uncertainty, and second, when you are here, how do you get beyond it? First, what creates this feeling of being stuck? It begins with a person straying away from the basics. Many times one does something for so long that it just becomes second nature and without realizing it, you stop thinking and just slip into routine. Once something becomes a routine, you stop checking to make sure it is a part of your daily checklist. Thinking is overridden by reacting. Many of you have heard me say, “Most people don’t think; they think they think.” Moving forward in your life demands the ability to think. When you stop thinking, you open yourself to reacting emotionally. When your emotions are stronger than your mind’s understanding, you won’t be able to see beyond the issue that you are standing in the middle of. What creates this point of uncertainty? One is unwilling to adapt in a timely fashion. Becoming comfortable with “what is” can create a trap; you can know you need to adapt, but because you are comfortable, even though you are uncomfortable in the way it has been, you fight what you know. The result is you being stuck. What creates this point of uncertainty? Clarity gives way to confusion. If you go back and look at the first three, isn’t this the natural progression? You stray from the path, start reacting to the new journey and because of fear find yourself unwilling to adapt without a fight. Don’t ever forget that confusion is your #1 enemy; it comes, implants itself in your life, steals and holds you a hostage. What makes a person feel stuck? You keep staring at what is not, rather than standing and focusing on what you need to get back to doing. Just because you make a wrong turn doesn’t mean you have to continue on that path. You must face what is! It is not about, “What have I done?” It is about “What can I do to get back in sync?” First, to get back in sync you must stabilize your focus. This is key! As long as you are scattered, you won’t be able to see what you are not doing. Remember, being stuck is largely about not doing what needs to be done. Stop! Re-establish your focus. Ask the question, “What should I be doing that I am not?” Next, to get back in sync you must tackle your behavior head on. Once you have discovered what it is you are not doing, you must address it immediately. It is no good to know what the needed behavior is IF you don’t tackle it as soon as you have discovered it. Third, to get back in sync you must unravel the emotions you have collected. You can’t stay stuck without personal permission. People know what they are doing and what they are not doing. To remain where you don’t belong you have to emotionally make it okay. To get back to center, face the emotions you have connected to the event and let them go. Next, to get back in sync you must confront any outside force that is associated with the behavior. Look around you; are there those who have supported the behavior that has got you out of sync. There behavior must no longer be acceptable and they must know that. Finally, to get you back in sync keep clarity at the center of all you do. This takes us back to THAT question – Will this feed my confusion or strengthen my clarity? If the answer points to confusion, don’t repeat that behavior. Remember, the battle between confusion and clarity is the war between the Old You wanting your emotions to make the decisions and the New You wanting your imagination to be in charge. Each day the Old You wins, you will be stuck! |
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Leader vs. participant Leadership stops when the leader crosses the line between providing leadership and becoming a participant in the life they are there to lead. As much as I strive to get people to understand the concept, most don’t get it. Leadership demands a line in the sand about getting involved in people’s lives that you don’t cross. Each time the leader crosses that line, they lose their position and become an untrained counselor trying to help another fix their life. That redefines the entire leader position. Why should the leader not cross the line from leader to participant?
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Customer service, customer care, customer satisfaction Customer Service! Customer Care! Customer Satisfaction! Do you think these are statements that people in the position of making customer connections really care about? The downfall of these three statements is the lack of understanding. Customer Service is simply a concept. It is taught, but in most venues management doesn’t hold people accountable to implementing the behaviors that demonstrate it. Customer Care is a demonstration. When the external customer comes in contact with an internal customer, the connection creates a moment of definition; in that moment the external customer defines how much the organization they are doing business with cares about them. Customer Satisfaction is something the company doesn’t get to define. This is the customer’s definition; if they are satisfied, they come back; if they are not satisfied, they spend their dollars with another company. All of this is really about one thing – does the customer feel value from their experience. As important as customer service, care and satisfaction may be, the real issue is value. Value is the customer feeling they matter, they are important and that their presence is important enough for them to be treated with respect. Without a demonstration of value the entire concept of taking care of the customer service is a joke! Any person who represents the company must become an agent of impact! Their presence of connection with the customer must create an experience where the customer wants to come back; the reward is repeat and referral business. How important it that? |
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Building your own business: Preparation It is not as much about wanting to have your own business as it is about being prepared to do your own business. In my working with those who want their own business I have found the greatest struggle is the lack of mental, emotional and financial preparation. The desire is strong, but the preparation is weak. The result is one filled with excitement, but lacking the enthusiasm to make it through the moments of doubt and uncertainty. Too many home-based businesses fall apart because of their lack of preparation. They jump in, start and run into a wall they weren’t prepared for. Preparing to run your own business is not an option; if it is, you will find yourself questioning what you have chosen to do. What preparation do you need?
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I've watched, I've listened, I've questioned, I've searched… I’ve watched, I’ve listened, I’ve questioned, I’ve searched for someone to answer my concern. That concern has been sitting inside me and now I want to throw it out to you. Why is it parts of our government are so committed to fighting a war they can’t win, a war where our presence is not really wanted, a war where we don’t understand the culture we are seeking to save? Why? Why are we willing to spend millions of dollars that could be spent inside our own country helping people who really need the help? I am not talking about people who could work but choose to live off welfare; I am talking about those who REALLY need some assistance. It seems the money we are wasting, to try bringing peace to a part of the world that hasn’t known peace since the biblical times, could be used in a more constructive way within our own country. I guess I am really just confused about our definition of caring. What message are we sending to the world and our own citizens about really wanting to make a difference? |
I would love to hear your thoughts about the articles in my newsletter. Email me at Richard@RichardFlint.com |
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July 20-22, 2007 Miami, Florida |
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